Some phones use RCS (Rich Communication Services) to send text messages, which utilises internet to send the messages. To allow notifications for text messages, please turn off this option by following the below steps. 

1. In your phone, open messages.
2. Open your profile settings.
3. Navigate to messages settings.
4. Select RCS Chats.
5. Switch off RCS chats.

Google has upgraded their Google Fit APP to Health Connect, and therefore to ensure that you get the best from your watch, please follow the following steps to allow full functionality with Health Connect. 

• Your phone must be running on 8.0+ android software.
• Open your Google play store and download “Health Connect (beta)” if not currently available
• Click “Get Started”
• Click on “App Permissions”
• Grant permission to “Fit” and “Reflex Active” APPs.
• Go Back to your Reflex Active APP and complete connection.

*Although it is possible to connect to google fit, apple health or any other heath app compatible, this will calculate both the steps recorded on your watch and your phones GPS data.

*This will show as combined data from your phone and watch in your health app, this cannot be amended and regretfully is out of our control.

Your surroundings such as buildings can delay the GPS connection and may take anywhere between 2-5 minutes. You can improve the speed of GPS connection by activating the Assisted GPS within the Reflex Active APP. 

Select ‘Smartwatch settings’ within the Reflex Active APP and select ‘A-GPS’. This will use the phone’s GPS feature and relay this to the watch. 

Note, you can use the watch without the smartphone to track your GPS activity once GPS is connected.

Yes, you can share your activity on Strava by selecting the Strava logo at the top right corner of the activity data within the Reflex Active APP.

There are a few possible causes to this problem.

a. Please check your Smartphone meets the requirements: Android 9.0 and above version, iOS 12.0 and above version.

b. Please ensure you have the latest version of the Reflex Active app.

c. Make sure the device (screen) is switched ON.

d. Make sure the Smartphone Bluetooth is switched ON.

e. Make sure your Smartwatch is within 10 meters of your Smartphone.

f. Make sure you allow access to your location from the app (this will automatically pop-up when you start the app).

Please ensure the device is within 10 meters of the Smartphone to avoid the Bluetooth disconnection. Reset Bluetooth connection by disconnecting and reconnecting from your smartphone. Bluetooth connection can be lost if your phone is in stand-by or low power modes.

Ensure the Bluetooth connection is live and has not timed out. To sync the data, open the app and it will sync automatically or you can swipe the home-page of the app to refresh. GPS sport data may take slightly longer to sync to app. Close the app from background run, re-open it again, Bluetooth connection will automatically connect, then you can sync the sport data again.

If your car is compatible with Bluetooth devices and you wish to make or receive a call, please ensure within the app settings> notifications that you have turned off ‘other apps’. This will ensure there is no disruption to the call.

The device is designed with auto- sleep detection from 21pm-8am the next day. Your sleep data will be visible after 8am for the previous night’s sleep. It is essential to wear the device on your wrist when you fall to sleep. Please check your device has sufficient battery life for the night, sleep data will not be saved if the device switches off in the night due to lack of battery.

The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count. Therefore, some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion.In order for the full step count to be recorded on the app, you must go into the Reflex active app and sync the watch. This needs to be carried out on a daily basis, failure to do so will result in the full steps count not pulling through on the app. The continuous steps will not be visible on the tracker itself, you will only be able to see the step count for that day as it resets to 0 at midnight.

Please ensure the Smartwatch & Smartphone are connected. Go to Setting - Notifications, then switch on the apps you want to push notifications to your Smartwatch. If the Reflex Active app you wish to send notifications to is not displayed, go to Settings - Notifications - Other app and switch on. Notifications will be pushed if the app itself is in use. If these steps do not solve the problem, then please restart the app.

To ensure notifications from other APPs work as required, you must allow notifications from your APPs settings. Your phone settings must also allow notification previews for the Reflex Active APP to relay these messages to your watch.

Once connected to the app, the photo feature will be accessible via settings> take pictures. You will then be able to take an image on your camera phone by pressing the touch key on your watch, which is in the 'more' settings. The photo will then automatically save onto your phone gallery.

You are only able to connect one device at any one time to the app, but you can switch between the devices.

On the watch in the ‘More’ function there is an ‘about’ section. This has the reference code for that particular watch, it will begin with BT. This is the watch identity, each watch number is different.

In the app settings you have the option to disconnect the device. Select this to disconnect the 1st watch.

The option will then change to ‘connect device’. If you then select this, it will show you the available devices that you can pair to- your 2 watches.

You can then select the 2nd watch and this is what will then be visible in the app.

Our Series 18 smartwatch is IP68 water resistance.

See more information about water resistance here.

Once the watch and app are synced through Bluetooth, the watch will display the default Language within your phone settings. If you wish to change the language, please change your phone settings accordingly.

Your profile settings will affect your weather, distance, and calorie display in the app and on your watch, please follow the below guidelines and select your preferred metrics.

Profile settings

Height CM and Weight KG- Weather °C- Distance KM- Calories KCAL

Profile settings

Height Ft In and Weight Lbs- Weather °F- Distance Miles- Calories KJ

Turn off the app from background running and restart, if this doesn’t work then please un-install app and reinstall.

TYPE A CHARGER

20mm STRAPS

The watch should update automatically when linked to your phone. If the watch is still not updating to the time on your phone, turn your watch off and on again.

Tap the HOME icon on bottom left of your screen. From here you’ll be able to access your performance graphs including heart rate, steps, distance and sleep. Performance graphs for activities are shown on the GRAPH icon at the bottom of your APP screen. The data from activities are also added to your HOME icon summary graphs.

The watch uses sensors called accelerometers; these detect wrist movement in order to measure step count. Therefore, some movements such as pushing a pram, shopping trolley or walking a dog may not fully record the step count as the watch sensors cannot pick up the 'walking' motion.

If your smart watch has the ‘find my phone’ feature, the APP must be running in the background on IOS for this to work. If the APP has been closed down, it will be unable to connect and therefore the feature will not function.

Yes, your watch will control the music linked with your smartphone, and in turn will sync with any earbuds/headphones also connected to your smartphone. 

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

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